How a “hi mum” scam works
The scammer may say their phone is broken, so they can’t pay bills using an online banking app. The reason for the money request can vary, it could be rent, a work expensive, a favour – from hundreds to thousands of pounds.


How to spot a “hi mum” scam
Scams where the sender pretends to be a loved one can be really unsettling.
If you receive a message claiming to be someone you know using a new number, don’t take it at face value. Try to call them on their existing number – you can quickly find out if the real person knows about the messages.
If you’re still not sure, you can ask something the genuine person would know but a scammer couldn’t guess. Something simple like where you last met, the name of a pet or someone you both know.
Don’t be rushed into sending anything. A real family member or friend wouldn’t mind you checking their details before handing over your money or information.
How to spot a “hi mum” scam message
What to do if you receive a “hi mum” scam message
Report fraud and scams to YBS
For help with money issues, try MoneyHelper.