Call us | Chelsea Building Society
call us
You can simply call us by using one of our helpline numbers below. In order for us to deal with your account more efficiently please have your account number to hand
Mortgage telephone numbers
Existing mortgage customers
General enquiries
0345 166 9300*
Speak to one of our advisers between:
Or, by using our automated line 24 hours a day you can:
- make a mortgage payment by debit card
- check your mortgage balance
- if you’re already registered for access to your account online, you can also reset your password.
Existing mortgage customers
Moving home or need to switch mortgage deal?
0345 166 9301*
New mortgage customers
0345 1200 842*
Savings account telephone numbers
Existing savings customers
0345 744 6622*
Speak to one of our advisers between:
Or, by using our automated line 24 hours a day you can:
- check your balance and recent transactions**
- reset your password
** Please note: online account holders cannot check their balance or recent transactions by calling this number. To do this please log into your online account.
Online support
0345 850 4041*
New customers
0345 166 9219*
Report a lost/stolen card
Call our helpline 24 hours a day, 7 days a week
0345 9 10 11 12*
*When our office is closed this is an automated service; a colleague will be in touch when we reopen.
Alternatively you can visit your local branch or report it online
Other telephone numbers
Buildings & Content Insurance
New quotes
with Royal and Sun Alliance
0345 672 2800*
Non mortgage customers
with Royal and Sun Alliance
0345 672 2800*
Existing insurance queries held with your mortgage account